Department of Veterans Affairs, OIT, Digital Service at VA

The Challenge

Like a lot of federal agencies, the Department of Veterans Affairs had accumulated a mix of different, competing technologies and systems over the years.

The lack of a single content management system (CMS) frustrated staff members, since they had inconsistent editorial workflows and a challenging publication process. And it also frustrated veterans, who struggled with the site’s confusing digital experience.

The Solution

Through the US Digital Service at the VA, we’re consolidating all of onto a single content management system (CMS) and introducing content governance rules and cross-site publishing capabilities.

This will streamline the editorial process for VA editors across the country and help create a single, consistent voice for the VA online.

By creating a standard content model and design system, we’re also helping become a simpler, more intuitive experience — so it’s easier for veterans to access the services and support they deserve.